Unplanned Diaries

Privacy Policy

Your privacy matters to us at Unplanned Diaries.

Introduction

At Unplanned Diaries, we value your trust. This policy explains how we collect, use, disclose, store and protect your personal data when you use our website, mobile applications, inquiry channels (email, WhatsApp, phone), or interact with us in other ways. It also explains your rights regarding your data.

1. Who this Policy Applies To

  • Anyone who books or participates in trips, tours, events, or services organised by Unplanned Diaries, whether individually, in groups, or corporately, inside or outside India.
  • Visitors to our website or users of mobile apps.
  • Prospective clients who share their data while making enquiries or during marketing promotions, even if they do not make a booking.
  • Any third parties whose personal data we receive (for example, emergency contacts, minors via guardians, or co-travellers in group trips).

By using our services or giving us your data, you accept the practices described here.

2. Definitions

  • Personal Data: Any information that identifies or can identify a natural person (e.g. name, email, phone number).
  • Sensitive Personal Data: Information like passport or ID numbers, health details, financial data, or data about minors.
  • Processing: Any handling of your data (collection, storage, use, sharing, deletion etc.).
  • Cookies: Small text files stored on your device to help us recognise you, remember preferences, track usage etc.
  • Minor: A person under 18 years of age.

3. What Data We Collect & How

A. Data you give us:

  • Contact info: name, email, phone, address.
  • Identity info: government ID, passport, nationality, date of birth.
  • Booking/travel info: destinations, accommodation, preferences, itinerary, co-travellers.
  • Health/medical info: allergies, conditions, dietary needs.
  • Emergency contact info.
  • For minors: limited info like name, age, guardian details.

B. Data we collect automatically:

  • Device & technical info: IP address, browser type, OS, device identifiers.
  • Usage data: pages visited, session duration, clicks, referral source.
  • Cookies & tracking (Google Analytics, Facebook Pixel etc.).

4. Why We Collect & How We Use Your Data

  • To process bookings and travel arrangements.
  • To communicate with you before, during, and after trips.
  • To provide customer service and manage cancellations/changes.
  • To improve services via analytics and feedback.
  • For marketing (with your consent).
  • For legal/regulatory compliance.
  • To protect against fraud and ensure safety.

5. Cookies & Tracking

We use cookies to function, improve performance, and personalise experience. You can disable cookies in browser settings, but it may affect functionality.

6. Sharing & Disclosure

  • Travel partners: hotels, transport, visa agents, guides etc.
  • Service providers (CRM, payments, marketing tools).
  • Legal/regulatory authorities when required by law.
  • We never sell or rent your personal data to advertisers.

7. Data Storage, Security & Retention

Data is stored securely with encryption and access controls. Retained only as long as necessary or legally required. Deleted or anonymised when no longer needed. In case of breaches, we will notify as required by law.

8. Your Rights & Choices

  • Right to access, update, or delete data.
  • Right to withdraw consent for marketing.
  • Right to restrict/limit processing.
  • Extra protection for minors under 18 (with guardian consent).

9. International or Overseas Clients

For clients outside India, safeguards align with international standards. If GDPR or stricter laws apply, we comply.

10. Use of Media: Photos, Testimonials etc.

Photos/videos may be taken during trips. By joining, you consent to their use for marketing. You can opt out in writing.

11. Legal Compliance

We comply with Indian IT & Data Protection laws. For overseas clients, we also respect international laws like GDPR.

12. Changes to This Policy

This policy may be updated over time. Check our website for the latest version.

13. Contact / Grievance

For privacy-related concerns, reach us at:
Email: support@unplanneddiaries.com
Phone: +91 78309 10776
Address: Plot no 224/225, L extension, Dwarka Mor, New Delhi, India (110059)